The course “Quality for Operations and Projects” is a course only dedicated to quality management principles and statistical process control. Project Managers, Operations Managers, and other managers and people within the company are actively involved in quality management, inspection, and assessment.
Quality has become a very important element in competition and producing quality products and/or services can make a difference.
This course introduces the definition of quality, describes the difference between quality and grade, and why quality is so important today. There is a historic overview of quality management and the accomplishment of the quality gurus are explained.
Quality also involves statistical methods, and part of the course is dedicated to repeating the different aspects of statistics that you must understand when dealing with quality. We look back at the statistical parameters like average or mean, median, mode, standard deviation, variance, and the normal distribution, its use, and interpretation. In this part, we also introduce the Seven Basic Quality Tools.
Since quality management also involves sampling, these principles are reviewed including hypothesis testing which is also on the basis of statistical process control or SPC.
Evaluation of processes is important and we have to verify if the selected process is capable to provide the desired quality output. Evaluating the capability of the process can be done using the Process Capability Ration and its sigma level during operation can be determined by calculating the Process Capability Index.
The last part of the course is about Statistical Process Control and the principles of building control charts and their use and interpretation is explained including some practical exercises.
