Introduction to Operations Management – Part I

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Course Content

Course Introduction

Intro Operations 1

Intro Operations 2

Chapter 1 - Defining Operations

0101 – Content Chapter 1 – Defining Operations

0102 – Defining Operations

0103 – Operations for Goods and Services

0104 – History of Operations Management

0105 – Defining Processes. Processes and Operations

0106 – Core and Support Processes in Organisations

0107 – Defining Supply Chain, Tiers and Vertical Integration

0108 – Defining the Value Chain

0109 – Outsourcing and Insourcing

0110 – Customer Relationship Management

0111 – Customer Service Management

0112 – Demand Management

0113 – Order Fulfilment Management

0114 – Flow Management

0115 – Supply Relationship Management

0116 – Product Development and Commercialisation Management

0117 – Returns Management

0124 – Ethics and Sustainability

Chapter 2 - Strategy and Operations

0201 – Content of Chapter 2

0202 – Corporate Strategy and Operations

0203 – Strategic Planning Process

0204 – Company Mission Statements

0205 – Strategic Choices. Cost, Quality and Customer Service

0206 – Approached to Strategy. Differentiation, Response and Cost Leadership

0207 – Overall Strategy and Operations Strategy

0208 – Basic Financial Parameters

0209 – Financial Evaluation of Operations

0210 – Financial Performance of Operations

0211 – Productivity Performance Measures. Examples

0212 – Overall Equipment Efficiency. Definition, Formulas and Examples

0213 Perforamce Measures related to Quality, Customer Service, Ethics and Sustainability

0214 – The Balanced Scorecard Model

0215 – Emerging Issues related to Big Data, Ethics and Sustainability

Chapter 3 - Product and Service Design, Capacity and Processes

0301 – Content of Chapter 3

Chapter 4 - Quality Management

0401 – Content of Chapter 4

0404 – Evolution of Quality and Quality Management

0405 – Review of Basic Statistic Parameters

0406 – Normal Distribution, z-value, and Service Level

0407 – Statistical Sampling based on Hypothesis Testing

0408 – Concept of Total Quality Management

0409 – Quality Issues and Effects on Costs

0410 – Cost of Conformance and non-Conformance

0411 – Quality Gurus and their Achievements

0412 – Quality Awards and Certification

0413 – The Seven Basic Tools of Quality Management

0414 – Applications of the Seven Quality Tools

0416 – Manual versus Process-wise Production. Tolerances

0417 – Process Capability Ratio and Index

0418 – Common and Assignable Causes of Variation

0419 – Sampling and Control Charts

0423 – Control Charts for Discrete Data

0422 – Control Charts for Continuous Data or Variables

0424 – Process Evaluation using Control Charts

0425 – Control Chart, UCL and LCL with 𝜇 and 𝜎 known

0427 – Control Chart, UCL and LCL with 𝜇 and 𝜎 unknown

0426 – Control Chart, UCL and LCL with 𝜇 and 𝜎 known. Exercise

0428 – Control Chart, UCL and LCL with 𝜇 and 𝜎 unknown. Exercise

Chapter 5: Importance and Principles of Forecasting

0501 – Content of Chapter 5

0502 – Importance of Forecasting

0503 – Overview of Forecasting Methods

0504 – Qualitative Forecasting Methods

0505 – Time Series Forecasting Methods

0506 – Causal Forecasting Techniques

0507 – Time Series Forecasting: Naïve and Simple Forecasting Method

0508 – Time Series Forecasting: Accuracy and Definition of Errors

0509 – Adding Errors to the Forecasting Table

0510 – Weighted Moving Average Forecasting Method

0511 – Exponential Moving Average Forecast

0512 – Trend Adjusted Exponential Moving Average Forecast

0513 – Linear Regression – Least Squares Method

0514 – Forecasting with Seasonal Effects without Trend

0515 – Seasonal Effects with Trend

Chapter 6 - Aggregate Planning

0601 – Content of Chapter 6

0602 – Overview of Production Planning Horizons

0603 – Planning Horizons and Actions over Time

0604 – Aggregate Planning Strategies

0605 – Aggregate Planning – Working Example

0606 – Calculating the Basic Parameters

0607 – Production Parameters for the Chase Strategy

0608 – Cost Parameters for the Chase Strategy

0609 – Production Parameters for the Level Strategy

0610 – Cost Parameters for the Level Strategy

Chapter 7 - Independent Demand and Inventory Management

0701 – Content of Chapter 7

0702 – Definitions Related to Inventory

0703 – Importance of Inventory

0704 – Total Value of Inventory

0705 – Rotation and Throughput

0706 – Cost2Cash and Cash2Cash Cycles

0707 – Inventory Instability and Bull Whip Effect

0708 – Demand Inventory Models

0709 – Cost Elements of Inventory

0710 – Total Annually Inventory Costs

0711 – Simple EOQ Model

0712 – Simple EOQ Model: Exercise

0713 – Effects of Quantity, Order Costs and Holding Costs on EOQ

0714 – EOQ Model with Varying Purchase Price

0715 – EOQ Model with Varying Purchase Price: Exercise

0716 – Q-order model and ROP

0717 – Inventory Position and ROP

0718 – Varying Demand ROP and Service Level

0719 – Varying Demand and Lead Time – Calculation of Standard Deviation

0720 – Varying Demand and Lead Time: Exercise

0721 – P-order Profile or Periodic Review Model

0722 – Inventory Classification, ABC Model

Chapter 8 - Project Management

0801 – Content of Chapter 8

0802 -Evolution of Project Management

0803 – Examples of Projects

0804 – Defining a Project and Project Management

0805 – Projects, Programs and Operations

0806 – Origin of Projects and Portfolio

0807 – Project Evaluation and Selection

0808 – Project Management Process

0809 – Different Project Management Environments

0810 – Project Management in a Modern World

0811 – Ten Steps of Project Management

0812 – Creating the Work Breakdown Structure

0813 – Activity Precedence and Scheduling

0814 – Project Scheduling, Critical Path and Gantt

0815 – Project Cost and Critical Path Position

0816 – Project Budget

0817 – Project Duration Reduction Methods – Problems and Solutions

0818 – Project Duration Reduction Methods – Crashing and Fast Tracking

0819 – PERT and 3Point Method for Duration Calculation

0820 – Project Duration and Probability using PERT or 3Point

0821 – Project Duration and Probability using Monte Carlo

0822 – Risk Management in Projects

0823 – Project Execution and Follow Up

0824 – Principles of Earned Value Management

0825 – Software for Project Management